Acquaint yourself with the tools how to get quick and individual support for all products of the DATALOCK company. Your question will be answered by qualified specialists by telephone, email or directly by personal visit in your company.
Môj.Datalock
Môj.Datalock is an environment, where you can get all useful information in one place. Divided according to the product you can find information about novelties, legislative, and actual versions. Môj.datalock will enable you access to the customer portal and to individual support services (helpdesk JIRA, remote message GTA and Onsite support). It will provide you with information that you actually need and that are connected with your actual solution.
Hotline
Do you need immediate solution to your problem? Contact HOTLINE. It will help you with a quick and operational solution.
Customer portal
If you are a registered user of DATALOCK you are in the right place. The customer portal represents so called „personal account“, where you can get complex overview about your requirements and the state of solution, claims and telephone calls between you and DATALOCK. The portal will enable you to update your product versions and to activate programmes according to your need.
Helpdesk JIRA
How can you immediately modify your information system? Helpdesk JIRA represents an interactive tool for defining of your requirements, or orders, that are addressed directly to the department of development. It is a simple and user friendly tool. You log in via the internet and register you requirement that you can monitor. Monitoring can give you information about the responsible person, the state of solution, and moreover you are informed about every change by email.
Remote message
Is it more convenient for you to solve your requirements via the internet and to communicate directly on the screen of your computer? The remote message will give you quality and prompt support. This service enables you to make a quick solution of the problem in real time. With the help of the remote access you can remove technical problems or you can get support for operation of the systems without the need of sacrificing your time for a personal meeting with the consultant.
With the help of HOTLINE and the remote message NTRsupport you will get a quick response without time consuming procedures.
OnSite support (Personal visit)
Do you prefer personal contact? Onsite support means a visit of a specialist consultant DATALOCK directly to your company. He will answer your questions directly in place.
Product Maintenance (Product support)
What is the future of your product? As part of this support your information system will be
